Technical and support information on WristCare is available
here. For a general overview on how WristCare works, see Products
Section
Following the initial implementation training,
there need be no delay in the installation of a WristCare system
in a client’s home. This can typically be done within
a few hours of identifying a client and once on site, it takes
only a few minutes to install.
The WristCare home system is connected to
the user’s telephone which enables them to have direct
communication with a telecare response centre. By pressing the
manual alarm button on the wrist device, or if an alarm is raised
automatically; connection with the response centre is established.
The WristCare system does not need a separate telephone line;
it uses the one already within the client’s home; the
client can still use his telephone.
There are some 300 telecare response centres around the country;
many are operated by local authorities. The telecare response
centres are open every day of the year, 24 hours per day. They
are staffed by trained personnel who will answer the alarm call
and provide appropriate help and support. The centre receiving
the alarm call automatically identifies the originator of the
call. They will have the client’s details and contact
numbers for the people nominated as emergency contacts. They
can also arrange external help if it is required, calling the
emergency services if necessary. Some centres use mobile wardens
who are available to responds to those in need of help.
If your own local authority does not operate a telecare response
centre, there are some that take on people outside their area
as well as private organisations providing services. Most telecare
response centre are members of the Telecare Services Association
(formerly ASAP) Contact them for information on alarm services
that operate in your area:
www.asap-uk.org.uk
As installation of WristCare
is very quick and simple, it does not require any particular skilled
labour. The installation can therefore be done by care workers
trained by Vivatec staff. However in many situations a telecare
response centre’s capabilities is used as they are familiar
with installing traditional telecare devices. A community alarm
centre may charge a nominal fee for this installation service.
As part of a successful implementation of
a WristCare based telecare strategy, Vivatec provide all the
necessary training. This includes:
• Training for the care staff in how the product works
and the client profiles
• Training for the community alarm service
• Installation training
All necessary and reasonable training and consultancy is included
in the purchase price; we do not usually provide this service
independently of the delivery of WristCare Systems. If strategic,
non-product related telecare consultancy is required Vivatec
is qualified to provide this product independent service.
The WristCare systems carry a 2 year return
to Vivatec warranty. This covers faults that may occur during
normal usage. Extended warranty of product is available on request.
For Technical Support, phone Howard Brown,
Technical Support Manager on
0870 2430 999
The most commonly used technical documents
for WristCare are can be found in Technical Documents in the
Downloads section of this site:
DOH
- Building Telecare in England